Returns
How do I return an item?You must contact customer service before returning any item. Thank you.
Return Policy
Damaged Items:
Sometimes the item may become damaged in transit. Please let us know what is damaged, in as much detail as possible, so that we can determine the next step.
Incorrect Item Delivery:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.
Special Orders:
We are not able to return special orders.
If You Decide To Send The Item Back:
All unopened products must be returned within 7 days of delivery and within 3 days from first contacting our customer support department.
Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase.
First: Return Authorization
You will need to contact our customer services department.
Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from our customer service department, it may delay your refund.
Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write on the box, doing so will disqualify you from receiving a credit.
Damaged Items:
Sometimes the item may become damaged in transit. Please let us know what is damaged, in as much detail as possible, so that we can determine the next step.
Incorrect Item Delivery:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.
Special Orders:
We are not able to return special orders.
If You Decide To Send The Item Back:
All unopened products must be returned within 7 days of delivery and within 3 days from first contacting our customer support department.
Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase.
First: Return Authorization
You will need to contact our customer services department.
Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from our customer service department, it may delay your refund.
Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write on the box, doing so will disqualify you from receiving a credit.
Fourth: Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
In general, it takes approximately 7 business days for the warehouse to receive the item you have shipped to them.
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
In general, it takes approximately 7 business days for the warehouse to receive the item you have shipped to them.